MINISTRY SCHOOL
PRIVACY POLICY

Last updated: September 2026

  1. INTRODUCTION

Ministry School (Pty) Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, create an account, purchase a book, purchase an online course or otherwise interact with Ministry School.

Ministry School (Pty) Ltd is a private company registered in the Republic of South Africa under registration number 2026/616327/07.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

  1. INFORMATION WE MAY COLLECT

Depending on how you use our website and services, we may collect information including:

  • Your name and surname
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Account username and account information
  • Products and courses purchased
  • Order and transaction information
  • Communications and enquiries sent to Ministry School
  • Course access and account activity
  • Technical information relating to your use of the website, such as IP address, browser type, device information and cookies where applicable

We only collect information that is reasonably necessary for the purposes for which it is processed.

  1. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Create an account
  • Place an order
  • Purchase a book
  • Purchase or access an online course
  • Complete a form on our website
  • Contact us by email or through the website
  • Subscribe to communications where this option is offered
  • Interact with our website

Certain technical information may also be collected automatically through website technologies such as cookies.

  1. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and manage orders
  • Process payments
  • Deliver physical products
  • Provide access to online courses
  • Create and manage customer accounts
  • Communicate regarding orders or course access
  • Respond to enquiries
  • Provide customer support
  • Maintain transaction and business records
  • Improve the operation and security of our website
  • Prevent fraud or misuse of the website
  • Comply with legal, accounting, tax and regulatory obligations
  • Send marketing communications where permitted by law and where the necessary consent or other lawful basis exists

We will not use personal information for purposes that are incompatible with the reason for which it was collected unless permitted by law.

  1. PAYMENT INFORMATION

Payments made through the Ministry School website may be processed by an authorised third-party payment provider, including Payfast where available.

Payment providers may collect and process information required to complete, authenticate and secure a transaction.

Ministry School does not intentionally store customers’ complete payment card details on its own website where payment information is processed directly by the payment provider.

The payment provider’s own privacy and security terms may also apply to information processed through its systems.

  1. WOOCOMMERCE AND ONLINE ORDERS

Our website may use WooCommerce to operate our online shop.

When you place an order, information necessary to process that order may be stored within the website’s order management system.

This may include your name, contact details, billing information, delivery information, products purchased, order value and order status.

This information is used to fulfil orders, provide customer service, maintain appropriate business records and comply with applicable legal obligations.

  1. ONLINE COURSES AND CUSTOMER ACCOUNTS

When you purchase or access an online course, we may process information necessary to create and maintain your account and provide access to the course.

This may include your name, email address, username, course purchases and information relating to course access.

Account information is used to authenticate users, provide purchased content and protect course material from unauthorised access.

  1. DELIVERY OF PHYSICAL PRODUCTS

Where you purchase a physical product, such as a book, we may provide the information reasonably necessary to fulfil your order to a courier or delivery service.

This may include your name, delivery address and contact number.

Delivery providers should receive only the information reasonably required to complete the delivery.

  1. SHARING OF PERSONAL INFORMATION

Ministry School does not sell personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our website or fulfil a transaction.

These may include:

  • Payment processors
  • Website and hosting providers
  • WooCommerce and related website service providers
  • Course platform or technology providers
  • Courier and delivery companies
  • Email and communication providers
  • Professional advisers, accountants or other service providers where necessary
  • Government, regulatory or law-enforcement authorities where disclosure is required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure that personal information is handled appropriately and securely.

  1. COOKIES

The Ministry School website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that may help the website function correctly, remember preferences, maintain shopping cart or login functionality, improve website performance or provide information about how the website is used.

Some cookies may be necessary for the website, online shop or customer account to function properly.

Where required, visitors will be given appropriate information or choices regarding non-essential cookies.

Browser settings may also allow users to block or delete cookies. Disabling certain cookies may affect the functionality of parts of the website.

  1. EMAIL COMMUNICATIONS

We may send transactional emails relating to purchases, payments, orders, deliveries, accounts or course access.

These communications are necessary for managing the relevant transaction or customer relationship.

Marketing communications will be handled in accordance with applicable South African law.

Where an unsubscribe facility is required, recipients may use it to stop receiving future marketing communications.

Unsubscribing from marketing communications will not prevent Ministry School from sending necessary transactional communications relating to an existing order, account or course.

  1. SECURITY OF PERSONAL INFORMATION

Ministry School takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include appropriate access controls, passwords, website security measures, secure hosting practices and the use of reputable service providers.

No internet-based system can guarantee absolute security. Where Ministry School becomes aware of a security compromise involving personal information, it will respond in accordance with applicable legal requirements.

  1. RETENTION OF PERSONAL INFORMATION

Personal information will not be retained for longer than reasonably necessary for the purpose for which it was collected, unless longer retention is required or permitted by law.

Certain order, payment, accounting and transaction records may need to be retained for legal, tax, accounting or regulatory purposes.

When personal information is no longer required, it will be deleted, destroyed, de-identified or otherwise handled in accordance with applicable law.

  1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Ask whether Ministry School holds personal information about you
  • Request access to your personal information
  • Request correction or updating of inaccurate personal information
  • Request deletion or destruction of personal information where legally appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to or opt out of certain direct marketing communications
  • Lodge a complaint with the Information Regulator of South Africa

Some requests may be subject to legal limitations or record-retention requirements.

  1. CHILDREN’S PERSONAL INFORMATION

Our website and online shop are not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by law.

If we become aware that children’s personal information has been collected in circumstances requiring the consent of a competent person, we will take appropriate steps in accordance with applicable law.

  1. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

Ministry School does not control the privacy practices of independent third-party websites.

Visitors should review the privacy policies of external websites before providing personal information to them.

  1. INTERNATIONAL SERVICE PROVIDERS

Some website, hosting, email, cloud, payment or technology service providers may process or store information outside South Africa.

Where personal information is transferred across borders, Ministry School will take reasonable steps to ensure that such processing is handled in accordance with applicable South African data-protection requirements.

  1. CHANGES TO THIS PRIVACY POLICY

Ministry School may update this Privacy Policy when necessary to reflect changes in our website, business practices, technology or legal obligations.

The latest version will be published on our website with the date on which it was last updated.

  1. CONTACT US

Questions, requests or concerns regarding personal information may be directed to:

Ministry School (Pty) Ltd
Registration Number: 2026/616327/07
Republic of South Africa

Website: ministryschool.co.za
Email: wilma@ministryschool.co.za

  1. INFORMATION REGULATOR

If you believe that your personal information has been processed in contravention of applicable data-protection law, you may have the right to lodge a complaint with the Information Regulator of South Africa.

Information about the Information Regulator and its complaints process is available through the Regulator’s official channels.